Payouts without the wait

Send Your KYC Documents to Rollero Casino Before Your First Payout

The licence under which the casino operates requires an identity check, so our team clears it in about 66 hours when documents arrive complete.

Start the check

AGCO LicensedRegulated by the Alcohol and Gaming Commission of Ontario under licence 43612043.

No surprises

Read the check in one table

Six lines answer who checks you, how long it takes and where questions go.

Who checks

Rollero Casino Inc.

Under license

AGCO / iGaming Ontario, 43612043

Typical wait

66 hours

Required

Before the first withdrawal

Questions

[email protected]

Minimum age

19+

Your documents

Sending documents that clear in one pass

Most files come back for retakes, and sharper images end that loop.

All four corners, no glare

Show your government-issued photo ID with all four corners in frame, no glare from a lamp and no finger over the photo or the dates.

Which bill counts as recent?

Use a recent utility bill carrying your name and address as registered, and keep the full page visible rather than cropping to the address block.

Middle digits hidden

When the review reaches your funding side, a photo of the payment card covers it: front side readable, middle digits hidden so the check clears without exposing the full number.

One reply, then cleared

After sending, watch your registration email for one reply: either a clearance note or a specific retake request, and answering that request quickly keeps the 66 hours intact.

Document guide

Four documents, four answers

Blurry uploads cause most delays, and this list keeps your copies in range.

Government-issued photo ID

ConfirmsYour name, face and age

Must showFull face, dates, all four corners

Recent utility bill

ConfirmsYour residential address

Must showYour name, address, issue date

Payment card photo

ConfirmsYour card belongs to you

Must showFront side, middle digits covered

Check Timing

The Moment We Ask for Your Papers

Most players worry the check appears out of nowhere; here is exactly when to expect it.

First Use of a Card

A card or wallet we have not seen before is checked against your name, so a photo of that new method is requested.

Which Detail Is Wrong?

A name or address that differs from your ID has to be resolved, so we ask for the document that shows the correct detail.

A Clear Paper Trail

A payment far bigger than your usual pattern prompts a closer look and we ask for proof of where the money came from before it moves.

Cleared Before the Cash

The license requires a completed check by your first payout at the latest, so identity and address papers are reviewed before the money leaves.

The origin of your funds

You may see this ask once your play grows, and it is not an accusation. Licence 43612043 from the Alcohol and Gaming Commission of Ontario and iGaming Ontario obliges us to run money-laundering checks, so the question is routine.

Any of these may come up, depending on how your case reads.

Recent bank statements for your accounts
Payslips or a letter from your employer
A tax notice showing declared income
Pension or benefit payment statements
Contract from a property sale or inheritance

A Copy That Passes First Time

Is the Whole Card Showing? A corner cut out of frame or a glare across the text gives us nothing to compare, so the paper is returned. Lay the whole card on a flat, lit surface. Check all four edges before you send it.

Send the Current Bill. A bill that is no longer recent shows where you lived then, not now, so the address check cannot use it. Ask your provider for the newest copy. Send the page that shows your name and address.

Screen Capture Copy. A screen capture carries no proof of the original paper and is easy to alter, so we cannot accept it. Photograph the paper itself, not the screen. Use your phone camera on the real document.

Waiting On Your Check

Straight answers on the identity check

Six plain answers cover the awkward cases so nothing holds your money back.

My name is now different from my ID, what do I send?+

Send the government-issued photo ID showing your current name, then add any paper that links the old name to the new one. If your card still shows the earlier spelling, a photo of it closes the gap. Write to [email protected] when both names differ, so the reviewer expects the mismatch.

What happens if you turn down one of my documents?+

A refusal usually means one detail was unreadable, cropped or out of date, so the reviewer asks for a fresh copy instead. You get the reason in the same message, and the rest of your file stays as it was. Send the replacement document once and the review picks up where it stopped.

How long does the Rollero Casino check take from start to finish?+

Allow up to 66 hours once everything is in. Most files close far sooner, because a full set of clear copies leaves nothing to chase. A missing page or a blurred corner restarts that clock, so send complete documents together.

Will you ask me for the same papers again later?+

No, normally one approved set covers your account for good. Documents do expire, though, and the reviewer may request a current version of an expired card or bill. New paperwork is also asked when your details change or your activity looks different from before.

Why does the casino want to know where my money comes from?+

This is simply a routine duty attached to the license, aimed at keeping gambling money clean. Expect a question or two about your income or savings, answered with a payslip or a bank statement. Nothing is being assumed about you: the reviewer is documenting that the funds are yours and lawful.

When at the latest do I have to be verified to cash out?+

Your account has to be checked before the first withdrawal leaves, and that is the latest point. The casino may ask earlier instead, at registration or when you make your first deposit. Either way, finishing early keeps your first payout moving.