Limits first

Set Your Responsible Gambling Limits Inside Your Rollero Casino Account

Play only from 19+, and your Rollero Casino account carries deposit limits, session time reminders, cooling-off periods, self-exclusion and reality checks as standard.

Set a deposit limit

AGCO LicensedRegulated by the Alcohol and Gaming Commission of Ontario under licence 43612043.

Reading this first

Responsible gambling facts in one place

One glance tells you the age rule, the license, the exclusion register and where to call for help.

Minimum age19+

Regulator and licenseAGCO / iGaming Ontario, 43612043

Exclusion registerBetGuard (Ontario)

ConnexOntario helpline1-866-531-2600

Limit questions[email protected]

Built-in protection

What Can You Switch On First?

Every account carries five settings, so you never have to hunt for a way to slow things down.

A ceiling you set

Under Profile, your account carries a deposit limit you choose before play, not after a loss. Set it whenever spending starts to feel routine.

Time that stays visible

Reminder settings in your account let you pick a session interval, so a short visit does not quietly stretch into an evening.

Pause now, return calmer

Your account shows a cooling-off option for short pauses, and it is worth switching on when you feel the urge to chase a loss.

A pause too short

Self-exclusion sits beside those tools and stops your access entirely, the option for anyone who feels a pause would not be long enough.

A clear mid-session view

Reality checks pop up inside play at your chosen intervals, showing net position so the screen never becomes a blur.

Set Before You Play

Choose Your Deposit Limit in Four Short Steps

Limits belong in the account from the start, chosen calmly before play rather than after a difficult evening.

Where Are the Play Controls?

Open the profile menu from the lobby and find the section holding your play controls. Nothing is charged or changed until you confirm a value there.

Which Limit Comes First?

Pick deposit limits first, since that is the ceiling on money entering the account. Session time reminders and reality checks sit alongside it for the hours you spend.

Day, Week or Month

Choose an amount in Canadian dollars and a period of a day, a week or a month. Check the period reads exactly as you intended before you go further.

Your New Ceiling on Screen

Approve the change and return to the account overview to see the figure displayed. Seeing the ceiling listed is your proof that it is live.

Support nearby

Reach out to a free service today

Rollero Casino keeps this list close, so a difficult moment never has to be handled alone.

ConnexOntario

Staff answer every call, day or night, all year, at no charge to the player or the family member worried about them. Trained counsellors listen, ask what is happening and point you toward support with money, housing or debt. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

An independent non-profit in Toronto shares plain guidance on safer play, on the signs that harm is growing and on self-exclusion, and can steer players and relatives toward local services and debt advice. responsiblegambling.org

iGaming Ontario

The body behind Ontario's regulated online market explains which sites are licensed there and runs the province-wide BetGuard self-exclusion tool, so you can check a site and learn how the register works. igamingontario.ca

Play that has started to cost

Catching it early keeps play a pastime with a price you planned. A few small signals are enough to act on, and the simplest reply is a limit on money or a short break taken while nothing is going badly.

You may recognise a few of these from your own week rather than in a formal way.

Playing longer than you meant to
Spending money set aside for bills
Chasing a loss with another deposit
Keeping play hidden from people close
Feeling restless on days without a game
Borrowing cash, or selling something
Play crowding out sleep or work

Under 19 Means No Play Here

Age and Identity Review. Anyone registering states a birth date, and 19 is the line in Ontario. Government photo ID and a utility bill are checked before a first withdrawal clears.

Can I Block Play at Home? A family device can run blocklists that stop gambling sites from loading at all. Choose one per device, keep the passcode with an adult outside the household circle.

When You Are the One Worried. Calm talk about money and time lands better than a lecture about loss. ConnexOntario takes calls from relatives too, around the clock, on 1-866-531-2600.

Which break fits your situation?

A cooling-off period. A cooling-off period closes play, deposits and bonuses for a short stretch chosen in your own account, and access comes back by itself once that stretch ends. Nothing has to be cancelled by hand, and nothing is erased in the meantime.

A long stop you cannot cut short. Longer self-exclusion closes the account to play and deposits for a stretch you pick, and lifting it early is not possible once it is active. Customer support can walk you through starting it and explain what stays visible on the account afterwards.

Before you open another site. BetGuard is Ontario's register, run by iGaming Ontario, and one registration covers every regulated site in the province, including OLG, for a minimum of six months or a year, five years or a custom term. You apply online at age 19 or over, and the term cannot be shortened. betguard.ca

Support close by

Check the answer before you act

You will know which control fits your situation and who answers when you call.

Who do I contact to close the account permanently?+

Permanent closure is arranged with the support team at [email protected] rather than with a button, and the account stays shut once they confirm it. Reaching that address starts the process, and support answers around the clock.

How do I get help for a relative who plays too much?+

ConnexOntario at 1-866-531-2600 takes calls from relatives as well as players, day or night, all year. Someone there will listen first and then explain the options, from self-exclusion to guidance on debt.

Once my self-exclusion starts, is there any way to shorten it?+

No. A self-exclusion in your account runs for the whole term you chose, and BetGuard terms cannot be shortened once they are active. The shortest BetGuard option is six months; one year, five years or a custom term are also offered.

Why do you check my age before I can play here?+

Age is checked because Ontario rules allow only adults of 19 or over to hold a gaming account, and it is confirmed before play rather than after. A government-issued photo ID settles it, protecting both you and the licence behind this site.

Does one self-exclusion cover every casino in Ontario or only this one?+

The self-exclusion inside your account here covers Rollero Casino alone. To be barred from every regulated Ontario site at once, BetGuard is the route: it is the register run by iGaming Ontario, and a single registration reaches all of them, OLG included.

Can I change my deposit limit after I have already set it?+

Limits sit in the same section of your account where they were first set, and yes, they can be revised from there later on. A relaxed limit only takes effect after a cooling-off period of at least 24 hours, so nothing loosens in an instant.