Something needs sorting

Rollero Casino contact routes that stay open

Live chat, e-mail and phone reach support day or night, with agents answering in English and French; most chat replies land in about three minutes.

Open live chat AGCO-licensed and audited

Paid out today

597,873 C$

4,942 Players charting their course

AGCO LicensedRegulated by the Alcohol and Gaming Commission of Ontario under licence 43612043.

Fast WithdrawalsAverage payout in 27 minutes. Up to C$88,000 per transaction.

256-Bit EncryptionBank-grade TLS security. Audited by SIQ and iTech Labs.

Reach Us

The moment you need a human

The minute a question needs a person instead of a page, this is where you start.

You need an answer now

For quick questions about bonuses or your session, live chat reaches a person in about 3 minutes and suits anything you can describe in a sentence or two.

Start chat

Where do I send details?

For details you would rather put in writing, such as account notes, write to [email protected] and expect a reply within about 6 hours.

Write us

Fast talk over a slow reply

For anything urgent that needs a voice, call +1 416 988 8488 (ET) and a person picks up in roughly 2 minutes, around the clock.

Call now

Local Support

Local Canadian support details

Everything here settles how support works for players in Canada, in your time zone and language.

Reach Us

Local phone+1 416 988 8488

Time zoneET

LanguagesEnglish, French

Support e-mail[email protected]

Supervision

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

Help

Gambling helpConnexOntario, Responsible Gambling Council, Problem Gambling Institute of Ontario

Gather these five things before you contact us

Keep these beside you and your first message usually solves the matter.

Registration e-mail address and account number
Screenshot of the screen with the problem
Transaction date, amount and payment method used
Copy of your government-issued photo ID
Short summary of what you already tried

Five Inboxes

Which inbox should I write to?

Matching your question to the right inbox is what settles a reply that arrives ready to act on.

Accounts

General support[email protected]

Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Other Desks

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Know When We Reply

You sent a message and you want to know when we answer

This table settles how fast each of our three Canadian channels replies, before you send anything.

Live Chat

Live chat hoursAvailable around the clock

Chat first reply3 minutes typical

Time zoneET

E-mail

E-mail address[email protected]

E-mail reply6 hours typical

Phone

Canadian phone+1 416 988 8488

Phone wait2 minutes typical

When gambling stops feeling like a game

Ontario keeps a set of independent organisations apart from any operator. They listen without judging, and none of them asks you to spend a cent or open a casino account to be heard. Rollero Casino lists them below as a starting point.

ConnexOntario. A free, confidential line for anyone worried about their own gambling or someone else's, open every hour of the day.

Responsible Gambling Council. Independent advice and public information on safer play, with resources for players and for families across the province.

Problem Gambling Institute of Ontario. Treatment and counselling expertise for gambling harm, guiding Ontario residents toward the right local service.

Four Escalation Steps

Your answer missed the mark; here is what follows

Reading this leaves you knowing which desk owns your complaint and who reviews it next.

Before you escalate, start here

Start with the support team and describe what went wrong, with dates, amounts and any screenshots. Every complaint is logged on arrival so nothing is lost.

Keep the reference, not the rumour

A reply comes back with a reference number attached to your case. Keep that number, because every later step asks for it before anyone looks at the file.

Once the first reply lands

If the outcome still looks wrong, ask for a manager review at [email protected]. A senior colleague re-reads the whole file and answers you in writing.

Your route to the regulator

Once our internal steps are exhausted, you may take the matter to the Alcohol and Gaming Commission of Ontario. Bring your reference number and the written answers you received.

Know Who You Dealt With

A real company, not an anonymous website

After this block you can name the company, its license and the regulator watching over it.

Company

Legal nameRollero Casino Inc.

Company number820800946 (Canada)

AddressKing Street, Montreal

License

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

License number43612043

Written Contact

Support e-mail[email protected]

Five answers

Quick answers to the usual worries

After reading, you will know who answers, how fast, and which desk to write to first.

accountWhy would I shut my account for good?+

By the time a player asks us to close it, the account is usually already quiet and they want a clean end rather than a pause. A written request to [email protected] closes it for good, and the decision is not reversible later. If you only need a break, say so instead, because a closed account cannot be reopened.

accountWhat happens when I call without my password?+

When you ring +1 416 988 8488, the agent confirms who you are from your registration email address and a matching detail on file, never from your password. Keep your government-issued photo ID nearby in case the check needs one more step. No one at Rollero Casino will ever ask you to read a password aloud.

accountWhere is Rollero Casino licensed to take Canadian bets?+

Ontario players sit under the Alcohol and Gaming Commission of Ontario and iGaming Ontario, with license number 43612043 held by Rollero Casino Inc. That pairing is the reason the money rules, the 19+ age line and the complaint path below all follow Ontario practice. Play from outside the province and that cover no longer applies to you.

accountDo I need to wait long for my documents to clear?+

Documents you send to [email protected] normally clear in 66 hours, counted from the moment all three arrive together. A photo ID, a recent utility bill and a picture of the payment card cover almost every case. Sending one file at a time restarts the clock, so send the set in one message.

accountDo I need to worry about support being shut at night?+

Nothing closes: chat, email and the phone line all run around the clock, including weekends and holidays, on Eastern Time. Typical waits are about three minutes on live chat, two minutes on the phone and six hours by email. A message sent at three in the morning reaches a person, not a queue that wakes up on Monday.